In today’s fast-paced business world, customer support centers have become an indispensable part of any organization’s success, with companies investing millions in ensuring optimal service delivery. However, the health and well-being of the employees powering these centers are often overlooked, despite being crucial to maintaining high efficiency. Recognizing this gap, YAZ Consultancy has developed a Call Center Specific Training Program “Creating a Healthy Work Environment: Occupational Health & Wellness Strategies for Call Centers”.
This workshop emphasizes the importance of implementing a robust occupational health program tailored to the unique needs of call center environments. It focuses on equipping employees with the knowledge to identify work-related illnesses early and supports management in establishing comprehensive occupational health surveillance programs.
The initiative is led by Dr. Mohamed Said Salim Al-Yazidi and Dr. Amir E. Johri, both esteemed professionals with extensive expertise in occupational health and public health, who have worked with leading international organizations like Ministry of Health-Oman, Gulf Health Council, WHO & ILO, and the Gulf Health Council.
By improving the overall health and well-being of workers, call centers can significantly enhance productivity, reduce absenteeism, and minimize medical compensation claims. Moreover, through proactive measures recommended in the training, management can foster employee loyalty while upholding the company’s duty of care.